Terms & Conditions

SBR Sports is a UK mail order and retail company and complies with UK consumer law, including Distance Selling Regulations which means you're safe if you shop with us. We operate a flexible returns policy and are happy to refund / exchange items damaged in transit, that are faulty or not what you ordered. Please check sizes carefully when ordering. You'll also get fair prices (in most cases prices even lower than fair!) and we strive to give excellent after sales service and customer care. Our terms do not affect your statutory rights.

How Long is my Warranty?

All products purchased from SBR Sports are fully covered by manufacturers warranty. Some manufacturers offer extended warranty. With any bike purchase it is important that the customer understands that particular manufacturers waranty/terms and conditions

What does my Warrany Cover?

Warranties cover manufacturing faults and defects - not damage caused by wear and tear, crashing or abuse. If you feel the product you purchased has developed a fault not due to the above, please contact us as many problems can be solved without you incurring postage - should the goods need to be returned.

Product Maintenance

Sometimes a customer will call after several months of using a product and tell us that a part of their product has a default and / or may have caused damage to the product. First of all please stop using the product if you even suspect something might be wrong please email us.

NOTE: New Bike Parts Always Work Loose

Please note that all our bikes leave our bike shop or warehouses having been fully built by experienced mechanics. Certain parts of the bike such as the bottom bracket, are assembled and correctly tightened by the manufacturer and also checked by us before they leave our premises. We check bicycles before they leave and make other adjustments however ALL bottom brackets and similar mechanical parts will work loose over a period of time. This means you must check them and tighten them as you go. This is especially true for NEW products and parts that normally go through a 'bedding in' period. However if you suspect a product is faulty - don't hesitate to email us

My Product has a Fault.. what do I do?

If a fault develops you must stop using the product immediately and return it to us. We will then return the part(s) to the supplier and they will determine if it's a warranty issue. Warranty only covers faults that develop during normal usage of the product. All manufacturers differ on how they define 'normal usage'. As an example, most manufacturers do not consider racing as 'normal usage'. To define what a particular bicycle manufacturer defines as 'normal usage', please refer to your owners manual or the manufacturer's website. As an example, if your rear hub breaks, stop using it and carefully remove the hub or part that's deemed faulty and return it to us.

Fair Play

At SBR Sports we operate a fair play policy to protect you and us. We will warranty anything our suppliers see as being down to a fault. Occasionally people try to warranty products unfairly (ie when a product had been abused) or change their mind about a product well into it's usage. We do our best to resolve problems but don't consider this fair play. Ultimately we want happy customers - so please be fair with us and we'll be fair with you:)

Cancellations

Goods may be cancelled with no charge to the customer if monies have not been debited from the customers account.

Once the order has been processed (goods ordered from the supplier) and monies have been debited from the customers account, the customer will be subject to the restocking fee unless the fault lies with SBR Sports. e.g. Contact has been made from SBR to the customer to state the products are outside of the stated delivery time of 5 to 7 working days.

Returning Goods

To return goods you MUST complete a returns form and call a member of the customer service team on 01753 830118 (option 1) BEFORE returning goods. Returning a product to us implies that you have read the terms on this page and our Returns Policy.

Returns - Basic Terms

Goods must be returned within 5 days of receipt to recieve a refund excluding postage and packaging.
Goods must be accompanied with a completed Returns Form.
Goods are to be in the original packaging including labelling - where possible.
Goods must be complete - even if broken.
Goods must not be fitted or used.
Goods must be clean.
Goods returned either incorrectly or without the correct paper work (as above) will be subject to a restocking charge of £5.00 - (Up to £50 on bikes)
We advise all our customers to email us. or call our sales support team (01753 830118 - press option 1) with any queries prior to purchase. SBR Sports is not a silent business and encourages consumer interaction.

We cannot accept responsibility for damaged caused when packing goods - please take care. The customer has full responsibility of the condition of the goods, until they are received and signed for:) How to Pack Your Goods.

Check Product Sizes & Compatibility Carefully

SBR Sports can offer advice on buying the correct sized bicycle, clothing or product compatibility. Please take care when order you order from us and be sure to order the correct product. For bikes, you may want to test ride a bicycle before buying it as with most bike products, manufacturers have different sizing and compatibility methods and ways of describing them. Checking the sizes of clothing and cycling shoes is especially important.

Exchanging Wrongly Ordered Goods

SBR Sports will do our upmost to give you a product of comparable quality and price when exchanging goods that are incorrectly ordered as we want our customers to be satisfied.

Postage Refund

We only refund postage on goods deemed to be warranty by the manufacturer or if we send out the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange it but we don't consider it fair play to be expected to pay the collection or re-delivery charges and hence this is the customers responsibility.

Postage - which service to use

For security and verification, you may only send goods back to us using Priority, Recorded Delivery or Guaranteed services but we can only refund the approximate first class postage cost. Goods must be accompanied with a completed Returns Form.

Part Shiping Orders

SBR Sports may part-ship orders at no additional postage cost to the customer in the unexpected event that goods are still not available in stock after a reasonable amount of time.

Product Prices

SBR Sports include VAT at the standard UK rate of 17.5% on all goods irrespective of whether they are shipped outside the EU. If you have purchased our products from outside the UK and wish to claim back that portion of the purchase from HMRC, then please download form VAT65A from the HMRC website. and follow the instructions contained therein.

Product Price Errors

We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.

Secure Payment

SBR Sports accept most major credit cards for online orders and uses Secure Card Encryption so your information is safe. You'll be asked to enter your card details and the name and the address of the card holder when you place your order. These details are checked and we may hold an order until we receive correct details. We'll contact you if we find the card or address details to be incorrect.

Vouchers

SBR Sports reserves the right to withdraw discount availability without prior notice. All vouchers are redeemeble once or at the discretion of the Management.

Payment Options

We only charge you when the order is ready to be dispatched. For offline mail order products, SBR Sports accept pounds sterling bankers drafts, guaranteed company cheques (with letterhead), pounds sterling postal orders and pounds sterling bank transfers. Please don't post cash. Due to varying exchange rates payments to SBR Sports must be made in UK pounds sterling.

Privacy Policy

SBR Sports do not give your details to ANY third parties or organizations - period. To process your order and update you with delivery status we have to have your name, email, land phone number (to help delivery company deliver your goods) credit card billing address and delivery address and any other relevant details. If you do not wish to receive occasional product special offer emails from SBR Sports please contact us.

Cookies

A cookie is a small text file stored on your computer which our bike website uses to remember the preferences you select when using the site and other settings designed to make using our web site easy to use. All shopping websites use cookies in order to function properly.

Web Site Usage

SBR Sports cannot take responsibility for any damages, compensatory, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise when using this website.

Availability of Products

SBR Sports updates stock availability continuously. In the rare event of a product being unavailable either temporarily or permanently - we'll let you know upon which you can cancel your purchase or wait until the product is in stock. You will not be charged in any case until the product(s) you ordered are dispatched. Occasionally you may be charged a deposit before a product is actually ordered from our suppliers (normally bikes or high value items), in the event that a product ordered is no longer available or the pricing information is incorrect, you will be contacted and informed of the difference or the unavailability of the item where upon you may elect to either have the deposit refunded or accept an alternative product or cancel the purchase outright, SBR Sports will not be held responsible for errors and omissions. By using our site and ordering through this system you understand these terms and conditions and accept them without reservation.

We endeavor to deliver your product(s) to you within the stated 5 to 7 working day period, however sometimes this may take longer. If this is the case someone from our team will do the up most contact you, unless the delay is due to circumstances beyond control.

Placing an Order

Placing an order could not be easier. Select a size and agree to our terms and conditions. Only one wetsuit order can be processed at a time. After you have finished your selection, click on "add to basket" and you will be asked for a few details that we need to be able to satisfy the order. We accept Visa, Delta, Switch, Solo and MasterCard.

Shipping & Handling

Postage will be by Royal Mail Delivery. The item will need to be signed for and will only be delivered Monday to Friday. Only UK deliveries can be placed on the website. For international delivery contact the office for a quote. A £10.00 charge which includes insurance will be required to re-deliver a wetsuit in situations where the item was not delivered due to the fault of the customer. These situations are defined as:

1 - The item was not signed for because the customer was not present at the listed delivery address.

2 - The item could not be delivered because the address provided by the customer was incorrect or incomplete.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added.

Guarantee

If you feel that you have been delivered a damaged product and wish to it, please do so by filling out our returns form with a letter explaining the problem. Items may be exchanged for an alternative item in the same manner. Delivery costs of £8.00 will be charged to the customer if the problems results from them selecting the wrong size wetsuit. If you are sent out a suit that has some wear and tear damage to it, you will be notified by a drawing of the suit clearly marking the wear & tear, click here to download a copy of the wear and tear form.

Early Returns & Refunds

We do not offer refunds on wetsuits returned early or unused.

Return Instructions

Your wetsuits need to be returned to the address below within 2 days of the agreed time of hiring the suit, otherwise it will result in an additional charge as described in the "Charges" section.

SBR SPORTS

16 Bridgewater Way

Windsor

Berkshire

SL4 1RL

your wetsuit should be clean and dry or a charge will be levied as described in the "Charges" section. Include your name and address so that we can identify the wetsuit.

it is the responsibility of the customer to return the wetsiut.

Charges

The following points outline possible fines that could be charged to your card. No charge will be made before we contact you (by email) to inform you of our action.

1 - Dirty/Wet Cleaning: If your wetsuit is returned to us dirty or wet we will charge you £10.00.

2 - Damage: Each rip/tear or any other undue damage will be result in a charge of £10.00 per incident. Any wear or tear already made to the suit will not incur a charge, please contact us immediatley if this is the case.

3 - Late or Non Return of Wetsuit: If your hire wetsuit is not in our possession by the end of the agreed hire term we will charge you for the outstanding value of the wetsuit, which willl be a minimum of- £114.99.

If the wetsuit is subsequently returned this amount will be refunded minus a late charge as defined below:

If the wetsuit is returned to us less than 7 days late then you will be refunded £94.99.

If the wetsuit is returned to us between 7 and 13 days (inclusive) late you will be refunded £74.99.

For every 7 day period that the wetsuit is late an extra £20.00 will be taken from the refunded amount until such a point is reached where you will not be refunded for returning your wetsuit.

Cyclescheme Online Voucher Use.

You can not use the Cyclescheme voucher to redeem carriage fees for goods purchased on this website.

If the full value of the voucher is not used, the remainding value of the voucher will be credited to your account for future purchases.

Credit notes, till receipts and Money will not be issued against the remainding balance in your account after a purchase.

Wetsuit Hire Terms and Conditions

With every wetsuit hire, SBR Sports ensures that the you, the customer is sent out the correct size suit. With this in mind we will endeavor to contact you before sending the wetsuit out to confirm your measurements. Even though you select a number to reference the size of the wetsuit required, SBR Sports uses various manufacturers products to hire out the wetsuits. This might mean that you will receive a wetsuit that has a different corresponding size. Please do not worry about this, as every supplier is different. Please do not send the wetsuit back until you have spoken to our customer service team

Information Accuracy (E&OE)

This web site is regularly updated by information supplied to us by our suppliers. We put every effort into updating website information, product descriptions, prices, photos and other information using manufacturer's catalogues, price sheets and web sites. We often photograph products ourselves where images are not available. Though we try to ensure all information and images are correct - occasionally it's incorrect. Because the information we use comes only from our suppliers, we cannot be held responsible for website errors as these are genuine mistakes. If you buy any products from us, based on wrong information, we will replace or refund the product so long as it is unused. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to decline orders if they are based on inaccurate information by either party. A transaction is only deemed complete when full payment is made and the goods have been received or picked up in one of our stores by the cardholder. SBR Sports reserves the right to change these conditions at anytime and without prior notice.

Website Changes

Changes to our Terms will be posted on this page so you can always be confident of how we process your orders and information and what our terms are.

SBR Sports Copyright

All images, website code, intellectual property, descriptions, prices and other material on this website are the property of SBR Sports Ltd. It may only be copied with the express permission of SBR Sports Ltd.

Terms & Conditions
Returns Policy
Privacy Policy

Contact us before returning any goods 01753 830118

Credit Card Security

SBR Sports take online card security very seriously and ensure that your payment and card information is processed as securely as possible. After your order is processed your card details are removed from our system.
SBR Sports use secure servers so information is protected by Secure Sockets Layer (SSL). This is the industry standard information encryption technology and makes it almost impossible for unauthorised persons to acquire your information.

Returns to be Made to the Following Address:

Our Windsor Store has moved down the road. Please note our new address:-
SBR Sports & Bonthrone Bikes
14a - 15a The Arches
Goswell Hill
Windsor
Berkshire
SL4 1RH