Returns

To protect you when buying, SBR Sports mail order operate a flexible returns policy and are happy to refund / exchange items that are damaged in transit, faulty or not what you ordered. However products ordered in the wrong size may be subject to a collection and re-delivery charge depending on the item. Please check sizes - especially on bikes* before ordering. Contact us if you are in any doubt.

Returns - Basic Terms

Goods must be returned within 5 days of receipt to recieve a refund excluding postage and packaging.
Goods must be accompanied with a completed Returns Form.
Goods must be in original packaging including labelling.
Goods must be complete - even if broken.
Goods must not be fitted or used.
Goods must be clean.

Goods that are ordered incorrectly are subject to a restocking charge of £5.00 - (Up to £50 on bikes)

Customers must complete the relevant returns form and contact a member of the customer service team before an Item is returned. Failure to do this will result in an automatic 40% restocking fee without notice. This clause is to ensure that our customer service level is kept to a premium. It is the customers responsibility to ensure they order the correct product from the website.

We advise all our customers to email us. or call our sales support team (01753 830118) with any queries prior to purchase. SBR Sports is not a silent business and encourages consumer interaction.

We cannot accept responsibility for damaged caused when packing goods - please take care:) How to Pack Your Goods.

*Bikes ordered in the wrong size: it is the customers responsibility to return any goods to us in the condition in which they were sent. However we can arrange for pick-up and re-delivery for £50 (UK mainland). We do not profit from this - pickups are considerably more expensive (£30). So, if you are in any doubt about the size of bicycle you should order - please contact us:)

All products purchased from SBR Sports are fully covered by manufacturers warranty. Some manufacturers offer extended warranty. With any bike purchase it is important that the customer understands that particular manufacturers warranty/terms and conditions.

What does my Warranty Cover?

Warranties cover manufacturing faults and defects - not damage caused by wear and tear, crashing or abuse. If you feel the product you purchased has developed a fault not due to the above, please contact us as many problems can be solved without you incurring postage - should the goods need to be returned.

On the odd occasion we send out a wrong product, we will be happy to make an exchange and pay postage costs for returning the item.

Please read the basic terms above first. Package your goods carefully - by law the customer is responsible for returning goods in good order. We can then arrange any necessary refunds or credits.

Please read the basic terms above first. Package your bike carefully - by law the customer is responsible for returning goods in good order. We can then arrange any necessary refunds. You may need to turn the handlebars /remove a wheel to fit it into the box. Please take care when doing this. DO NOT MAKE ADJUSTMENTS IF YOU'RE NOT SURE HOW TO DO IT AS WE CANNOT TAKE RESPONSIBILITY FOR ANY DAMAGE CAUSED. How to Pack Your Goods.

We only refund postage on goods deemed to be warranty by the manufacturer or if we send out the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange it but we don't consider it fair play to be expected to pay the collection or re-delivery charges and hence this is the customers responsibility.

Postage - which service to use

For security and verification, you may only send goods back to us using Priority, Recorded Delivery or Guaranteed services but we can only refund the approximate first class postage cost. Goods must be accompanied with a completed Returns Form.

How to Pack Your Goods
Terms & Conditions

Fair Play Policy

At SBR Sports we operate a fair play policy to protect you and us. Occasionally people push to warranty a product unfairly (ie when a product had been abused) or change their mind about a product well into it's usage. Although we do our best to resolve problems, we don't consider this kind of thing fair play. It is in both our interests to have happy customers - so please be straight with us and we'll be straight with you:)

SBR Sports
17A, The Arches
Goswell Hill
Windsor, Berks
SL4 1RH